Refund Policy

Overview

The CardDex is a peer-to-peer marketplace. Transactions occur directly between buyers and sellers. This policy outlines how refunds work on the Platform.

Marketplace Purchases

• Seller-initiated refunds: Sellers can issue a full refund for any completed transaction through their orders dashboard. Refunds are processed through Stripe and typically appear within 5–10 business days.
• Item not received: If a seller fails to ship an item or provide valid tracking within a reasonable timeframe, contact us to request a refund.
• Item not as described: If you receive an item that materially differs from the listing (wrong card, incorrect grade, undisclosed damage), contact us within 7 days of delivery.
• No buyer's remorse: Refunds are not guaranteed for change of mind. Buyers are encouraged to review listings carefully before purchasing.

Trades

• Cash components of trades are refunded automatically if a trade is cancelled before completion.
• Once both parties have confirmed receipt and a trade is marked as completed, the cash component is released and is no longer eligible for automatic refund.
• If a dispute arises after completion, contact us and we will review the case.

Subscriptions

• You may cancel your subscription at any time. Access continues until the end of the current billing period.
• No prorated refunds are issued for mid-cycle cancellations.
• If you were charged in error (e.g., duplicate charge), contact us and we will issue a refund.

Platform Fees

When a seller issues a refund, the platform fee for that transaction is also refunded. The CardDex does not retain fees on refunded transactions.

How to Request a Refund

For purchase refunds, ask the seller directly through the Platform. If you cannot resolve the issue with the seller, contact us at support@thecarddex.com with your order details and a description of the issue.